Northline Coffee — Refund and Chargeback Lifecycle (2026-07)

Northline Coffee — Refund and Chargeback Lifecycle (2026-07) A lifecycle diagram generated by Mosofin. 01 / Refund path 02 / Waiting on Stripe / card network + Books catch-up 03 / Terminal Refund requested · customer / support · Refund path · Shopify 01 Refund requested customer / support Shopify Refunded in Shopify · order marked refunded · Refund path · orders SoT 02 Refunded in Shopify order marked refunded orders SoT Stripe reversal · charge refunded · Refund path · fee not returned 03 Stripe reversal charge refunded fee not returned Netted in payout · next Chase deposit · Refund path · cash SoT 04 Netted in payout next Chase deposit cash SoT Booked in QuickBooks · contra revenue posted · Refund path · done 05 Booked in QuickBooks contra revenue posted done Chargeback opened · funds + fee held · Waiting on Stripe / card network · pause Chargeback opened funds + fee held pause Evidence submitted · awaiting network · Waiting on Stripe / card network · wait Evidence submitted awaiting network wait Not in books · refund landed, no entry · Books catch-up · recoverable Not in books refund landed, no entry recoverable Dispute lost · funds + fee gone · Terminal · terminal Dispute lost funds + fee gone terminal Refund declined · outside policy · Terminal · terminal Refund declined outside policy terminal Legend opened in flight awaiting tie-out booked break / exit

Refund path

  • • Shopify owns the order status; Stripe owns the money movement
  • • A refund nets out of a later payout — it is not a separate withdrawal
  • • The money is done only when QuickBooks has the contra entry

Waits

  • • A chargeback holds funds and the dispute fee immediately
  • • Evidence submission waits on the card network, often weeks
  • • Neither wait is terminal; the order stays open in the close

Exits and recovery

  • • Lost dispute and declined refund are terminal
  • • Refund landed but not booked is recoverable: post the entry
  • • Stripe's original processing fee is never returned